Shipping & Delivery

Hanabi Glow orders are prepared and shipped from Italy. Available delivery methods, shipping costs and estimated delivery times are displayed at checkout based on the destination and the contents of the order.

Shipping destinations

We currently ship to Italy and selected European countries available through our online store.

The countries available for delivery are determined by the shipping market selected at checkout.

Order processing

Orders are processed before being handed over to the selected carrier. Once an order has been shipped, you will receive the available tracking information by email.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Delivery times

Delivery times shown during checkout are estimates and may vary depending on destination, carrier operations and circumstances outside our reasonable control.

Tracking information should be used to follow the most recent status of your shipment.

Shipping costs

Shipping costs are calculated and displayed before you complete your order. The amount may vary depending on the destination, delivery method and order characteristics.

Tracking your order

When tracking is available, a tracking reference will be provided after the shipment has been prepared and handed over for delivery.

Please allow some time for tracking information to become available after the shipment confirmation has been issued.

Delivery issues

If your shipment is delayed, damaged or appears to be missing, please visit our Contact page and provide your order number so that we can assist you.

Returns

Shipping information is separate from our return and withdrawal rules. For information about returns, refunds and your right of withdrawal, please see our Returns & Refunds page.